Privacy Policy
This policy explains how Forge Matrix Craft Labs ("we") handles personal information collected through labforge.store.
What we collect
- When you place an order: your name, email address, optional phone number, shipping address, the items you order and any notes you add.
- When you email us: your email address and the contents of your message.
- Your shopping cart is stored only in your own browser (local storage) and is not sent to us until you place an order.
What we do not collect
We do not collect credit card numbers, bank account details or online banking passwords. Payment is made by Interac e-Transfer from your own bank; we never ask for your banking login.
How we use it
We use your information only to process, ship and support your order and to reply to your messages. We do not sell or rent your personal information.
Where it is stored
Order records are stored on our website hosting provider's servers and order emails are handled by our email provider. Access is limited to the business owner.
How long we keep it
We keep order records for 3 months, after which they are deleted.
Your rights
You may ask to see, correct or delete the personal information we hold about you by emailing forge_matrixcraftlab@outlook.com.
Effective October 18, 2026.